Management 101
I try to blog regularly; here you can find my latest writings about payments, banking, and management.
Comparing Apple and Oranges: Apple Card
On March 25, Apple announced a dedicated credit card, the Apple Card, set to arrive in summer 2019. Here are some of my thoughts on the reasoning
Evolving payments trends – three mobile developments to watch
Evolving payments trends – three mobile developments to watch Credit card rewards are undergoing a bit of a renaissance. The costs of traditional credit card reward programs are
Three Factors That Will Characterize Payments Innovation in 2019
Expect a rewards program renaissance, more contactless phone-based transactions and partnerships with fintechs. This article was published at CU Management magazine. You can read it below or at
A fresh approach to customer loyalty – why banks and credit unions need ‘shopping inspiration’ to thrive
The article I wrote on dynamic loyalty was published in Bank Business and Credit Union Business magazines. You can check the online version here: https://creditunionbusiness.com/a-fresh-approach-to-customer-loyalty-why-banks-and-credit-unions-need-shopping-inspiration-to-thrive/
Book of Bonus now available at Amazon
Book of Bonus: How to create a lovemark brand with startup spirit and do it inside a big corporation - Story of Bonus Card You are
Cash back and paper loyalty are putting consumers to sleep
Combating loyalty fatigue – how banks and credit unions can gain, retain and entertain customers through dynamic loyalty Smartphones are now just part and parcel of everyday life.
An Invitation to Automation
“It takes away thinking” About four years ago while I was still working at BBVA, I visited San Francisco for several meetings including one with Apple about
Q&A for the start up life*
Q. Let's start with a general question; how is the startup life treating you since you left the professional career after 32 years? It has now been almost two